I am joyously rediscovering the value and immense utility of Deming's System of Profound Knowledge in the work HQP undertakes everyday. It has applicability in all our work; assisting health systems to develop population health management capabilities, helping health plans and ACOs replicate our model of advanced preventive care, and managing the HQP team's development of our unique information system.
Deming's System of Profound Knowledge has four key components;
- Appreciation for a System
- Knowledge of Variation
- Theory of Knowledge
The Deming Institute is an excellent source for learning about this framework for improvement(1) as is his book Out of the Crisis. To link to this topic on the Deming Institute website, click here. If it all sounds too theoretical or abstract - hang on. I'd recommend reading and reflecting on the material more, trying to implement the ideas to learn from your direct experience, and continuing to observe and learn from others using the approach. In truth, it is an extremely practical, efficient, and effective means of addressing a complex range of challenges we now face. Indeed, it is one of the few approaches fully up to the task. Enjoy.
(1) Disclosure: Neither I nor HQP has any affiliation with or financial ties to the Deming Institute.