Custom Services:
Blending Core Capabilities to Meet Your Population Health Care Management Needs
Design
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System-savvy design is essential for innovating health care delivery. Design is the single-most important determinant of the overall quality and effectiveness of population health programs. But most organizations have few, if any, staff with experience leading or facilitating a design initiative. HQP has over 17 years of experience designing programs using principles and operational domains that guide the development of new programs in a disciplined manner. To date the scale of our design work has spanned from a single physician practice to a state-wide plan. HQP's design services are best suited for those organizations innovating and testing new models of advanced preventive care or customizing existing models for use among new populations or in new health care delivery settings. Contact us for more information.
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Implementation
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Even well-designed programs can be ineffective if poorly implemented. HQP knows how to create systems to support reliable implementation and to measure and ensure that programs are operating as intended - in accordance with design specifications. Implementation support services run the gamut from staff selection, protocol and process development, and staff training to data management and advanced analytics. Advanced analytics are geared toward providing insights into program performance, unintended variation and its cause, and management's approach to creating a learning organization. Implementation projects are prioritized based on the degree to which they align with HQP's mission and the commitment a potential partner makes in terms of time and resources for the project. Contact us for more information.
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Population Health Management
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When design and implementation services encompass an entire health system (or set of systems) and one or more service populations, then a more comprehensive system for population health management may be needed. When large, complex, or multiple data flows and unique payer-specific criteria (e.g., for quality or case-finding) are also at play, developing a system for population health management becomes essential. Effective population health management requires constancy of purpose and the creation of a learning capability to make the most of iterative cycles of improvement and redesign as more data on process and effectiveness becomes available over time. HQP’s population health management services are best suited to partners making a long-term commitment to system redesign. Contact us for more information.
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